Why buying quality matters…

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Your baby means the world to you. You want the best for your child. The items you buy for your child should always be a careful consideration.
What are the considerations when purchasing an item?
Let’s look at warranties.


What is a warranty?
A warranty is a voluntary promise offered by the person or business who sold the product or service to you. Once you buy the product or service, the promise becomes a right that can applied by the consumer
Common warranties
Businesses sometimes make extra promises or representations about the quality of a good.
For example, they may refer to:
· The quality, state, condition, performance or characteristics of the good
· What the product can do and for how long
· The availability of servicing, supply of parts or identical goods
Should a warranty exist, it becomes a guarantee under the consumer act. A consumer has certain rights in the event that this warranty is not followed.
For Example, if you buy a book shelf and the sales person tells you that it can hold up to 100 kilograms. This is a statement about what the bookshelf can do and it must meet this standard.
Warranty against defects
Some businesses will also provide a warranty against defects, also called a manufacturer’s warranty. If a good or part of the good is defective at time of production, the business will

  • Repair or replace goods (or part of them)
  • Replace or fix a problem with services (or part of them)
  • Provide compensation to the consumer.

A warranty against defects is usually limited by time and does not need to be in a formal document

For example, wording on a package or label may contain a promise. This is evidence of a warranty against defects.

A warrant against defects is an addition to consumer guarantees. It does not limit or replace them.

For Example, if you buy a motor vehicle that comes with a three-year or 100,000 km written warranty.

All written warranties against defects must be easy to read and understand. It should contain the following:

  • The name, business address, phone number of the company
  • What process to follow in the event that a claim arises
  • A statement that the warranty is an addition only

Extended warranties or care packages

Retailers can sometimes offer an extended warranty on the time of a manufacturer’s warranty.
They may even say that it offers extra protection you may not usually get. Yet all suppliers must follow consumer guarantees regardless.

Remember you don’t have to buy an extended warranty – it is optional.


Bear in mind, every consumer also have certain responsibility to keep.

  • Familiarize yourself with the terms and conditions
  • Keep all receipts and supporting documents in a safe place
  • Register your product on line if this what the manufacturer requires
  • Contact your supplier immediately should a claim arise. Keep record of this.
  • Try to maintain the original quality of a product. Manufactures will not cover any claim if caused from direct negligence.

The following issues are not covered by warranties:
• General “Wear and tear”
• Overloading of the product
• Minor variations in materials such as colour differences
• Sunlight, temperature, humidity and environmental pollution
• Damage caused by accidents, transport, collisions or mishaps
• After market fitments or counterfeit accessories


Chat to Born Fabulous today for further information.